Job Title: Distribution Coordinator
Department/Group: Distribution
Location: Livermore, CA
Travel Required: No
Level/Salary Range: $23.00 – $25.00/hour DOE
Position Type: Full-time
Position Hours: 40 Hrs/week
Salary type Non-Exempt/ Hourly
HR Contact: Tiya Jaison
Job Description
ROLE AND RESPONSIBILITIES
Job Summary
The Distribution Coordinator is responsible for processing patient orders, expediting shipments and problem resolution with vendors. They will also participate in the day-to-day distribution activities of pick pack, receiving and inventory. The position is part of a small team, so they will occasionally work to cover other departmental responsibilities like processing incoming returned equipment, restocking and inventory counts. The position is responsible for end-to-end order processing and will need to communicate with vendors via outbound phone calls to determine status and resolve disputes. It requires a professional attitude as well as a strong desire to support individuals who are managing their health issues.
Job Responsibilities
• Processes patient supply and equipment orders into the appropriate applications based on work instructions and protocols.
• Resolves issues and expedites customer shipments with common carriers
• Works with vendors to resolve incorrect shipments, replacement orders and credits
• Creates and maintains patient equipment records in appropriate applications based on work instructions and protocols.
• Places orders with vendors to replenish inventory of equipment and supplies
• Acts as a secondary processor of customer shipments
• Acts as a secondary processor of incoming goods receipts
• Cleans and prepares returned patient equipment for redeployment
• Maintains system records for all serialized patient equipment
• Organizes and prioritizes daily work to ensure all responsibilities are kept current
• Coordinates with multiple departments to resolve patient order issues
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards
• Maintains strict adherence to company policies and confidentiality agreements
• Maintains courteous and effective interactions with colleagues and management
• Performs other duties as directed or assigned to meet the needs of the department
SKILLS AND QUALIFICATIONS REQUIREMENTS
• Knowledge of customer service and orders processing best practices
• Knowledge of direct-to-consumer distribution processes
• Knowledge of inventory controls
• Ability to learn and follow HIPAA guidelines to ensure patient privacy
• Ability to communicate with vendors
• Ability to communicate and work closely with other departments
• Excellent verbal and written skills
• Strong computer skills and able to adapt quickly to new applications
• Ability to follow documented instructions
• Good organizational skills and the attention to detail
• Knowledge of basic medical terminology preferred
• Strong problem-solving abilities and analytical skills to ensure patient needs are met
• Accurate typing skills with a minimum of 45 WPM
EDUCATION REQUIREMENTS
• High school diploma or GED
• Six months – 1-year orders processing experience
• 1 year of customer service or call center experience preferred.
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
To Apply: Submit your resume and a cover letter to hr@acticarehealth.com, including the job title of the position in your application.